What is the purpose of the "Feel, Felt, Found" model in communication?

The "Feel, Felt, Found" model in communication is particularly effective for managing objections. This approach involves three key steps that help the speaker empathize with the listener while addressing their concerns.

First, "Feel" acknowledges the listener's feelings or concerns, making it clear that their emotions are valid and understood. This step builds rapport and demonstrates empathy. Next, "Felt" shares a similar experience or perspective, indicating that others have had similar feelings or objections in the past. This connection can help the listener feel less isolated in their concerns. Finally, "Found" presents a resolution or insight that conveys what others discovered after addressing their objections, often leading to a positive conclusion or outcome.

By using this model, communicators can effectively defuse tension and foster a collaborative dialogue, making it easier to navigate objections and guide the listener towards a more favorable opinion or decision. The other options, while related to communication in various contexts, do not encapsulate the primary purpose of this model as effectively as managing objections does.