What is the first step in the communication model described?

The first step in the communication model is to listen and acknowledge. This step is crucial because effective communication begins with active listening, which involves fully engaging with the speaker, comprehending their message, and recognizing their feelings. This foundational aspect fosters an environment of trust and openness, essential for productive dialogue.

When listeners practice active listening and acknowledgment, they validate the speaker's perspective, which can lead to a more meaningful exchange of ideas. It allows the speaker to feel heard and understood, paving the way for more in-depth interactions.

Following this step, there could be further actions such as making a plan or reflecting back the essence and feeling, but these depend on the initial effectiveness of listening and acknowledging. Without solid listening skills in place, the subsequent steps may not be as effective or may not resonate as intended with the other party involved in the communication.